Pension Path · https://pensionpath.com.au/help/ · Guidance reviewed 2026-10-05
Independent information service. Official agencies decide claims and entitlements.
Human assistance
Speak to someone
Choose the help that fits your problem. These services have different roles, conditions and opening hours.
Immediate danger or a medical emergency: call 000. For a pension letter, bill or application, use the relevant service below.
Choose a service by the problem it can help with. Outside websites open in a new tab; return to the Pension Path tab, or close the new tab, to keep this list of help available.
You do not have to manage everything online. Ask about interpreter, relay, phone, paper or in-person assistance. A family helper is not automatically an authorised nominee.
Review or evidence deadline? Follow the official letter. Contacting Pension Path or another helper does not lodge a claim or review, or request a debt-recovery pause.
Contact guidance last updated 5 October 2026. Confirm current hours and access conditions with the linked service; individual source-check dates are listed on the Sources page.
Your claim, payment or reporting
Services Australia can check your case, explain letters and assist with claims or reporting. Pension Path cannot access your Centrelink records.
Language or accessible phone help
Ask Services Australia for an interpreter, relay assistance or support using its services. The multilingual line helps with Centrelink matters. Check current opening hours.
Understand pension and retirement money
The Financial Information Service gives free education about pension and retirement money. Ask for FIS when calling. It does not provide personal investment advice, product recommendations or advocacy.
Bills, debt or financial hardship
The National Debt Helpline connects people with free financial counselling for debt and repayment problems. This is different from investment advice or a Centrelink review.
First Nations money and debt help
Mob Strong Debt Help offers free nationwide legal advice and financial counselling for Aboriginal and Torres Strait Islander people with relevant money and debt problems.
A Centrelink decision you disagree with
Social security legal services can help with difficult entitlement or debt disputes. Economic Justice Australia lists local services. Keep the official review deadline in view while seeking help.
Support while caring for someone
Carer Gateway offers practical and emotional support, including respite pathways. Carer Payment and Carer Allowance require separate Services Australia assessment.
Help at home or aged care assessment
My Aged Care is the official assessment entry point. Ask about care needs, interpreter support and how a chosen supporter can help. Care assessment is separate from pension eligibility.
Independent aged care advocacy
OPAN offers free independent confidential aged care advocacy. It helps with care-related rights and concerns; it is not a general Centrelink appeal service.
Pressure or unsafe financial decisions
1800 ELDERhelp connects callers to state or territory assistance. Seek help privately if someone is pressuring or controlling you. Hours and services vary. In immediate danger, call 000.
A scam or stolen identity information
Contact your bank promptly through its genuine contact details if money or account access is at risk. IDCARE assists with identity and cyber issues. Reporting alone does not stop payments or guarantee recovery.
Bank, insurance, super or adviser complaint
First complain to the financial firm. AFCA can consider eligible complaints within its jurisdiction and time limits. This is separate from challenging a Centrelink decision.
Using devices or finding in-person help
Be Connected provides learning resources and a network helping older Australians with digital skills. Services Australia can explain staff-assisted options. Mobile service centres visit some regional areas.
Tax or personal financial advice
Tax clinics assist eligible people with tax matters; services vary. For personal super or investment recommendations, check an adviser's authorisation and costs. ASIC registration is not an endorsement.
Housing, dental, ambulance or local help
Use your state page for current local application and contact routes. Social housing registration differs from urgent accommodation. Referrals do not guarantee a vacant bed.
Veteran payments and cards
Qualifying veterans and eligible family members can have different DVA payment and card routes. Check the actual payment, card and issuing agency before applying or transferring.
Prepare for the conversation
- Write down the issue and any deadline.
- Keep relevant letters nearby for the official service.
- Ask what to do next and record the answer.
- Use genuine contact details and keep passwords private.
For a website correction or accessibility problem, contact Pension Path. Do not send claimant or identity documents.